Frequently Asked Questions

Q: WHAT IS YOUR DELIVERY AREA?

A: We offer FREE setup and FREE tear down with every delivery! Ultimate Bouncers, LLC delivers within a 25 mile radius of our location. Delivery is available outside of the 25 mile radius however delivery charges may apply. Please inquire for “outside” delivery charges.

Q: WHAT IS INCLUDED WITH DELIVERY?

A: We offer extension cords, free of charge, if necessary for all inflatables. A staff member will setup the inflatable and inspect the unit for your safety. Following the setup, the staff member will go over training/safety with the renter and obtain a signature for the rental agreement. After the event, we will tear down the unit and remove from site. The renter is responsible for supplying power/electricity.

Q: CAN WE PICK UP THE INFLATABLES OURSELF?

A: Our business insurance policy requires that a staff member from Ultimate Bouncers, LLC be involved in the setup, inspection, and tear down of each unit.

Q: ARE YOUR RENTALS CLEAN?

A: Yes! We take hygiene very serious in our company to ensure our customers receive clean, high-quality products for every event. After every event, our staff inflates each product and cleans and disinfects with “green-friendly” products (Eco Pro Cleaner Degreaser & Ecolution Disinfectant).

Q: WHAT TYPE OF SURFACES DO YOU REQUIRE THE UNITS TO BE PLACED ON?

A: Any flat, level surface will suffice, however grass is ideal. We do supply tarps to place under the units in the event you request a unit to be placed on a sand, dirt, or driveway type surface. This also allows added protection underneath the units for any sharp objects.

Q: DO YOU DELIVER/SETUP UNITS IN PARKS?

A: Yes! Ultimate Bouncers, LLC will assist you in obtaining any necessary permission from the city to allow a rental unit on the park grounds. Please inquire during reservation.

Q: WHAT TYPE OF ELECTRICITY IS NEEDED FOR EACH UNIT?

A: Each unit utilizes two blowers and both require a standard household 110 volt circuit. We supply each unit with any necessary extension cords. If you are unable to supply power for the unit, the renter will be responsible for renting a generator.

Q: WHAT METHOD OF PAYMENT IS ACCEPTED?

A: VISA, Mastercard, Discover, and cash are acceptable forms of payment. Please contact Ultimate Bouncers, LLC at (320) 292-6448, if a personal check is the desired method of payment.

Q: DO YOU REQUIRE A DEPOSIT?

A: Yes, Ultimate Bouncers, LLC requires a 50% down payment with all methods of payment. This down payment will ensure that your rental unit is reserved for your special event.

Q: ARE YOU INSURED?

A: Yes, we have general liability insurance for all of our products up to $1,000,000. You are welcome to review our Certificate of Liability Insurance.

Q: ARE THE INFLATABLES SAFE?

A: Yes! Each inflatable is inspected before and after every event. After setup, a staff member will go over all up to date safety features with the renter prior to each event.

Q: ARE INFLATABLES FOR KIDS ONLY?

A: No, our inflatables are generally good for all ages however some of our inflatables are suited for smaller kids.

Q: WHAT TYPE OF SUPERVISION IS REQUIRED?

A: Each rented unit must be supervised at all times to ensure safety of all patrons. Each unit must be supervised by someone who has gone over all safety rules/instructions and has signed the rental agreement. Upon request, Ultimate Bouncers, LLC will also provide a member of our friendly staff to supervise your event for $20 per hour per staff member.

Q: WHAT IS YOUR WEATHER/CANCELLATION POLICY?

A: As much as we would love to say everyday is sunny and gorgeous, we may run into a situation of inclement weather or something may come up on your schedule. Below are our weather/cancellation policies:

PRIOR TO SETUP: The “renter” has the option to reschedule the event for up to a 12 month period.
AFTER SETUP: Due to inclement weather, the “renter” will be responsible for full payment and no refunds will be offered.

Contact us
(320) 292-6448

42656 Xenia Road
Rice, MN 56367